Recognisable Structures in Wolverhampton

Treating Customers Fairly (TCF)

Protection

PIA Wealth Management are committed to ensuring that the FCA principle of treating customers fairly (TCF) is applied in all areas of our day to day business activities.

In adopting the TCF principle we recognise that fair treatment of our customers is about adding value to the service we offer by aiming to:

In practical terms for the different areas of our business this means:

Complaints

Clients are at the heart of our business and delivering an outstanding service at all times is what we strive to do. However, we recognise that from time to time our clients may have cause to make a complaint.

PIA is committed to dealing with complaints effectively and fairly in accordance with the Financial Conduct Authority's complaint handling rules and guidance. If our clients have cause to complain, it will be dealt with by a dedicated team focused on ensuring that clients are treated fairly during the process.

If our clients are not satisfied with the outcome of their complaint, they will have the right to refer it to the Financial Ombudsman Service, free of charge, at The Financial Ombudsman Service Exchange Tower, London E14 9SR, or by going to their website: www.financial-ombudsman.org.uk.

Our Brochure

...Download

To briefly summarise who we are and what we can do to help you to achieve all your financial goals and aspirations please download our pdf brochure.

News & Blog

Wildside Activity Centre

We are delighted to announce that we will be supporting Wildside financially this year and have become a Corporate Member with immediate effect....Read More

Monthly Market Outlook - November 2018/December 2018

The last month has seen continued volatility in equity markets. Concerns have been focused on Brexit, US/China trade policy, US interest rates and...Read More